LinkedIn, the Microsoft-owned professional networking giant, has just made its second known acquisition in eight months, snapping up Drawbridge, a developer of software that helps companies better understand their customers using machine learning. Silicon Valley-based Drawbridge previously raised nearly $70 million in venture funding.
Talkspace, a provider of therapy via a subscription-based online platform, raised $50 million in a Series D round led by Revolution Growth. The New York company’s model involves connecting users with a network of over 5,000 licensed therapists through a web and mobile platform.
Using Crunchbase data, we plotted the count of venture capital funding rounds raised by biotechnology companies across the U.S. As expected, a few metro areas dominate the funding landscape.
Maveron, a consumer-focused seed and early-stage venture capital firm based in Seattle and San Francisco, submitted a securities filing indicating it’s raised capital for a pair of new venture funds totaling over $156 million.
Fresh off a $40 million Series D round, web services company Pantheonannounced that it has acquired Staging Pilot, a provider of WordPress automation software, to help roll out automated updates to sites it manages.
Setting up good customer support for your startup is as important as defining marketing strategy, ramping sales, and building finance and legal departments. Here’s a quick guide on how to set up a successful customer support strategy.